The customer can cancel the order within 14 days from the day after receiving the order. The customer then has 14 days to return the order.
To exercise the right of withdrawal, the customer must send an email to firstname.lastname@example.org within the legal deadline. The customer must indicate the following information.
- the number of the order
- the subject of the request
- the bank details for the refund
The supplier will inform the customer of the processing of the request, the response to it and will confirm the procedure for returning the order.
The order must be returned in its original packaging and the products sealed. The customer must return the order to the following address:
Science Concept, 2 rue de la Durance 67100 Strasbourg - France
The customer is responsible for the cost of returning the order.
Only items returned intact and sealed will be eligible for reimbursement of the order.
The returned items will be checked on receipt and the supplier will inform the customer of the receipt of the returned order and any observations.
The supplier undertakes to reimburse the customer within a reasonable period of time after receipt of the returned order.
Many EXPOZOM products include perishable elements whose further use cannot be guaranteed. For EXPOZOM products that include perishable elements, a fee of €30 (incl. VAT) per perishable element will be retained in the event of cancellation of the order.
If the cancellation occurs before the order is sent, the customer will be reimbursed the full amount of the order.
Settlement of disputes
French law shall apply and disputes shall be settled by the Commercial Court of Strasbourg (France).